Terms and Conditions
By purchasing from our website, you are agreeing to the following terms and conditions:
PAYMENTS
Currently, ABC Rainbow only accept payments via Cash or Bank Transfer. But we are looking to add more payment options for your conveniences. i.e.: Visa & Paypal. (Stay tunes!)
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Payments must be received in full and cleared before your order will be dispatched.
Note that if you pay via Paypal eCheque, your order will not be dispatched until funds have cleared (typically, 5-7 working days). Paying by Paypal eCheque present the risk that your order may not be fulfilled when funds have cleared as the item(s) may have sold out in the interim. If such is the case, the customer will be informed and alternative item(s) will be offered.
Note all pricing is in Australian dollars (AUD) and includes GST.
SHIPPING
All ABC Rainbow orders are shipped via registered mail or courier. Standard postage is a $9.95 flat fee per order within Australia and includes tracking. Items are usually dispatched on the business day following that on which we receive payment from you in full and may take an estimated 3-5 working days.
Shipping is free on all orders over $65. If there is a delay to your order being shipped, ABC Rainbow will let you know as soon as is reasonably practicable. Please ensure you track your order. If your order is returned to sender due to incorrect address, failure to collect or other reasons, a redelivery fee of $11.95 is payable prior to re-ship, plus a $14.95 Returns Penalty.
Express Post is available on all orders for a flat fee of $15.95. Delivery is guaranteed the next business day* on all orders received by 6am (*per the terms as specified in the Express Post Delivery Network).
ABC Rainbow also ship internationally (New Zealand only) for a flat rate of $15.95.
Please ensure you check your shipping address on the checkout page prior to payment as this address cannot be altered once processing has commenced.
RETURNS
Please note ABC Rainbow do not exchange as availability cannot be guaranteed on items.
If you wish to change size or style then please re-order and return your original item for a refund or credit. We offer refunds on full priced items only if the item is returned within 14 days of purchase. Items will only be refunded if they are unused, unwashed and in their original packaging.
We will not offer an exchange, credit or refund of any item(s) where fault or damage has been caused by the wearing of, or incorrect caring for, the item. Please note that general wear and tear, including pilling of fabric, is not grounds for a faulty replacement.
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Sale items are strictly non-returnable (no exchanges or refunds) so please choose carefully when purchasing. This includes promotional deals where a discounted or free item is given (such as Buy x, Get y).
Please note that the cost of return shipping is to be paid for by the customer. Please make sure that returns are packaged securely in a box and are posted using a traceable method (such as Registered Post). Please note we take no responsibility for items lost in transit. Note refunds are only processed once goods have been received, inspected and confirmed as resellable. Please allow up to 10 business days for your refund to be processed. Items purchased using a coupon may be returned for a store credit only if returned within 14 days of purchase
COUPONS
Coupons must be entered at the time of sale in order to be valid.
Coupons are not valid on sale items, gift packs or gift vouchers (unless otherwise specified). Please check your cart total prior to payment to ensure your coupon has been applied. Coupons cannot be applied once an order has been paid for.
FAULTY ITEMS
ABC Rainbow appreciate your purchase and aim for 100% satisfaction. All items are carefully inspected prior to sale. Please contact ABC Rainbow immediately should there be any issues upon receipt of your order. ABC Rainbow can assist you with your return of a faulty item by offering you a number of solutions including replacement, credit or refund.
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ABC Rainbow will only offer you a repair, exchange, credit or refund if the goods are returned within a reasonable time (being 1 month from the date of purchase), proof of purchase to our satisfaction is provided, and upon assessment the item is considered faulty or is considered to hold a manufacturing fault. We will not offer an exchange, credit or refund of any item where fault or damage has been caused by the wearing of, or incorrect caring for, the item. Please note that general wear and tear, including pilling of fabric, is not grounds for a faulty replacement.
PRIVACY
Your privacy is important to us.
We will not disclose any information submitted by you to any third parties, nor will we keep any of your personal details on file.